FAQ


General

How does it work?

Start by creating an account or logging in to browse our full catalogue. To watch a film, hover over the thumbnail and click “Rent,” or navigate to the film page and click the “Rent” button. A Festival Pass that gives you access to all our films is also available here; to purchase it, click the “Rent” button. You will then be prompted to enter your credit card number in the pop-up window. If you have a promo code, it can be entered in this window as well. You will be emailed a receipt with a link to watch your rental, or your film will appear in “My Library” shortly.

Is the VIP PASS available this year?

Yes. It is called the FESTIVAL PASS and it gives access to all the films of this year’s online programming. It is available here.

What equipment do I need to watch FOCUS ON FRENCH CINEMA Online films at home?

You can rent the films you want to watch from our online programming and watch them with a computer, tablet or cell phone. It is also possible to watch it on your TV with the right equipment. Make sure to check the technical requirements section below.

How can I watch content from my TV?

You can use AirPlay via Safari to watch on your Apple TV or Roku. You can use Chromecast to watch content on your TV with Chromecast built in or with a Chromecast dongle.You can also connect an HDMI cable from your laptop/desktop to TV.
Please note:
- HDMI cable won’t work with Apple tablets and smartphones.
- FireStick is not supported.
- Screen mirroring is not supported.
- Chromebook is also not supported due to lacking the DRM support required.
If you do not see the Chromecast button on your player window, see here for troubleshooting.

Will I be able to see FOCUS ON FRENCH CINEMA Online without an internet connection?

No. It isn’t possible to purchase and watch the films in FOCUS ON FRENCH CINEMA Online if you are not connected to the internet.

Will it be possible to watch films from anywhere in the world?

No. The FOCUS ON FRENCH CINEMA Online programming is accessible only if you are physically in the state of Connecticut, New Jersey or New York.

Where can I find my receipt

You should received a receipt to the email address that is linked to your account. Make sure to check your spam folder for messages sent by info@focusonfrenchcinema.com if you cannot find it.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address used to create the account and a link to reset your password will be sent to you; make sure to check your spam folder.

Navigation

What is the difference between “My List” and “My Library”?

Adding films to “My List” allows you to bookmark titles to watch later. Rented films will appear in “My Library” after purchase. Films will automatically be made unavailable in your Library after their rental window expires.

How do I locate films I rented before they were available to view?

Films that you have already paid for are located in “My Library.” You can access this section by clicking on your profile in the top-right corner of the page and selecting “My Library” in the drop-down menu.

How do I add to “My Devices” and is there a limit?

When you sign in on a device like your phone, tablet, or laptop, it is automatically registered to “My Devices.” You can edit or remove registered devices by clicking on your profile and selecting “My Devices” in the drop-down menu. Users may have up to two registered devices. You can only watch films on registered devices.

Is there any bonus content that comes with my rental?

Some titles may include bonus content like introductions or Q&As with filmmakers. To watch them, click on a title and scroll down to “Bonus Content.” Please note: you must rent a title in order to watch its bonus content.

Troubleshooting

I can’t stream any of the content, what’s going on?

Check your minimum system requirements below. We also recommend that you update your browser to the latest version.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.



TECHNICAL REQUIREMENTS


What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Content can be played using Microsoft Edge or Internet Explorer 11, as these use PlayReady. Content can be played on Chrome, Firefox, or Opera as well.

Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

Mac OSX 10.12 or later.
Content can be played using Safari, as this uses FairPlay. Content can be played on Chrome, Firefox, or Opera as well. You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.